Effective Date: August 24, 2026
At Monviix (operated under Furniture Design Outlet Inc), customer satisfaction is our highest priority. We design and deliver high quality monitor risers and ergonomic desk stand products across the United States. If you are not entirely satisfied with your purchase, our clear 30 day return and refund procedures make resolving your order simple, transparent, and completely free of hidden fees.
This Return and Refund Policy applies to all orders delivered to customers residing within the United States of America.
We provide a 30 day return window. You have 30 calendar days from the physical delivery date of your package to submit a return request for eligible monitor riser items.
To qualify for a valid return and full refund, your returned item must satisfy the following condition criteria:
Condition: The monitor riser must be in brand new, unused condition, completely free of assembly scratch marks, desk mounting wear, or cosmetic defects.
Packaging: The product must remain packaged inside its original factory box containing all protective foam inserts, screws, mounting plates, tools, and instruction sheets.
Proof of Purchase: Required (e.g., your original order confirmation email or digital receipt).
We accept returns for both defective items and non-defective general returns across the USA, including:
Defective or Damaged Merchandise: Items that arrive broken, scratched, cracked, or structurally unstable due to transit or manufacturing faults.
Incorrect Item Received: Shipments where the delivered monitor riser model or color differs from your order confirmation.
Change of Mind / Buyer Remorse: General returns where the product does not suit your office layout, desk height preferences, or aesthetic requirements.
We believe in total financial transparency. We do not charge fees for customer returns:
| Fee Type | Cost | Details |
| Return Shipping Cost | Free ($0.00 USD) | Monviix provides a prepaid return shipping label via email upon return approval. |
| Restocking Fee | $0.00 USD | Zero restocking fee or repackaging penalty applied. |
All returns are processed securely by mail using the step-by-step process below:
Submit Request: Email our support team at info@monviix.shop within 30 days of item delivery. Include your order number, photo proof if the item is damaged, and your reason for return.
Receive Shipping Label: Once verified, our team will issue a downloadable prepaid return mail shipping label and packing instructions directly to your email.
Pack Your Package: Place the monitor riser into its original cardboard box with all internal protective cushioning and accessories. Attach the printed shipping label securely to the box exterior.
Mail Package: Drop off the package at the designated carrier location.
Warehouse Inspection Time: 1 to 2 business days after parcel arrival at our fulfillment center.
Refund Issuance: Approved returns trigger an immediate automated refund credited back to your original payment method.
Bank Processing Time: 3 to 5 business days for financial institutions or credit card issuing banks to post the funds to your statement.
We handle product exchanges as a dual-step transaction. If you wish to exchange your monitor riser for a different size, tier elevation, or color finish, please contact us to return your original item for a full refund and place a separate order on monviix.shop for your preferred replacement.
Please inspect your package immediately upon arrival. If your parcel shows visible transport damage or the stand has manufacturing flaws, please email photos to info@monviix.shop within 48 hours of delivery. We will issue an expedited free replacement shipment or execute an immediate full refund based on your preference.
Returns will be rejected or partially credited if items show visible physical misuse, missing hardware parts, damaged structural wood/metal elements caused after delivery, or if the package is returned without prior return authorization from our team.
For return authorization requests, shipping inquiries, or support assistance, please reach out to our team using our verified details below:
Legal Business Name: Furniture Design Outlet Inc
Store Brand: Monviix
Physical Address: 2615 N Orange Blossom Trail, Kissimmee, FL 34744, United States
Support Email: info@monviix.shop
Customer Support Phone: +1 (407) 932-4001
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Chat Support: Available 24/7
Website: monviix.shop
