FAQ

Frequently Asked Questions

Find quick answers to common questions about our ergonomic monitor risers, delivery timelines, and return policies.

How long will it take for my order to arrive?

Orders enter warehouse dispatch within 1 business day. Transit times range between 4 to 7 business days, resulting in an estimated total delivery window of 5 to 8 business days worldwide. Automated tracking links are sent via email within 24 hours of carrier pickup.

Do you charge any shipping or restocking fees?

No, Monviix offers 100% free shipping worldwide with zero hidden costs, handling fees, or minimum order thresholds. Additionally, we provide a strict $0 restocking fee policy with prepaid shipping labels if you decide to make a return within our 30-day window.

What is your official order return policy?

You have 30 calendar days from the tracked delivery date to initiate a return. Items must be brand-new, unused, and in original packaging. Contact our customer care team to receive a prepaid return label and full refund within 5 to 7 business days post-inspection.

How do I track my shipment once dispatched?

Once your package is handed over to the courier network, an automated email containing your tracking number and direct monitoring link will be generated. You can click the link anytime to view real-time transit updates, sorting milestones, and delivery estimates.

What should I do if my item arrives damaged?

Please email photo evidence of the damaged product and box to info@monviix.shop within 48 hours of delivery. Our support team will verify the claim promptly and dispatch a brand-new replacement at zero cost or issue a 100% full refund according to your preference.